It is reportedly ‘a key moment in Brexit negotiations’ which would suggest that an agreement between the UK and the EU could be finalised any day now. Yet it appears that any solution could also be far from being on the horizon and those optimistic for a decision to be made soon will likely have to continue to be patient. (more…)
There are many methods to train a team but one of the most successful is getting everyone up to speed through a group discussion or program. Running a successful training session will put your communication skills to the test and often involve the ever-dreaded Public Speaking.
Fine feathers make fine birds. The way you’re dressed is the first impression people get from you. Being over- or underdressed can make situations feel weird and uncomfortable, which is something you should avoid while being in a sales -meeting. There is no second chance for a first impression, that’s why you want to make the right decisions when it comes to your outfit. Learn more by reading this article. (more…)
Body language is a nonverbal flow of communication that is constant and ever present. Without saying a word your body language can reveal what you are thinking and feeling. Learn more about it by reading this article. (more…)
Authentic leadership is much more than another leadership style – after all what is leadership if it is not the ability to inspire others to follow you? Authentic leadership is about being true to yourself and bringing your true you to your leadership role. It offers the possibility of being both a fulfilled and effective leader.
We tend to take ourselves way too seriously and associate humour at work with unprofessionalism. In this blog you are going to learn how to implement humour at your work place and to use it as a key to success. (more…)
It’s all about the experience! Good customer service is the source of success of every company. All efforts you invest in other services and products might be worthless if you don’t get customers to return to your business and share their good feedback with others.
Selling a product or a service to a customer once is only half the battle. The key of a long term, profitable business is to build up a strong costumer-business relationship and this is only possible through good customer service. People will not forget how you made them feel, so make sure they leave you with a positive feeling. Below are important clues that will guarantee that your customer care does not turn into a nightmare. (more…)
It is now the most popular form of communication in the workplace. Few employees work in the 21st century without needing to send emails. Although everybody knows how to use email, there is a concerning lack of professionalism. The problem is so common that some businesses feel email etiquette is a separate training programme and soft skill.
In the first article, you learned about individual requirements for communicating professionally. In this article, we will examine what successful communication looks like across departments and business units. (more…)